Terms of Service

Welcome to PermitSnag. These Terms of Service ("Terms") govern your use of the PermitSnag website (permitsnag.com) ("Services") operated by PermitSnag ("we," "our," or "us"). By accessing or using our Services, you agree to be bound by these Terms.

1. Description of Services

PermitSnag is a permit monitoring and notification service. We help you track availability for backcountry permits, wilderness permits, and related outdoor recreation reservations across federal and state systems. Our Services include:

• Real-time monitoring of permit availability
• Push notifications and SMS alerts when openings occur
• Calendar synchronization for permit deadlines and trip dates
• Suggested alternate permits based on your preferences
• Group coordination features for lottery applications
• Direct links to official booking websites ("Fast Lane")

2. Important Disclaimers

We Do Not Guarantee Permits

PermitSnag is a monitoring service, not a booking service. We alert you to openings, but we cannot guarantee you will secure a permit. Permit availability changes rapidly, and multiple users may receive alerts for the same opening. Success depends on your speed, the booking system, and factors outside our control.

Third-Party Booking Systems

When you use our Fast Lane feature or follow links to book permits, you are interacting with third-party government systems (Recreation.gov, Reserve California, Utah State Parks, BLM, etc.). We are not affiliated with these agencies. Your booking transactions are governed by their terms and conditions.

Accuracy of Information

We strive to provide accurate permit rules, dates, and availability information. However, agencies may change rules without notice, and our automated systems may occasionally have delays or errors. Always verify critical information (lottery dates, permit requirements, fees) on official agency websites before making plans.

3. Account Registration

To use most features of PermitSnag, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activity under your account

You must be at least 18 years old to create an account and use our Services.

4. Subscription and Payment Terms

Free Tier

Free accounts can browse permits, view rules and dates, and set calendar reminders. Free accounts do not include real-time tracking or availability alerts.

Subscription Plans

Subscription plans ($7.99/month or $79.99/year) provide unlimited permit tracking, real-time alerts, smart alternates, group application features, and SMS notifications. Subscriptions automatically renew unless canceled at least 24 hours before the renewal date.

A La Carte Purchases

A la carte purchases ($12/permit) provide tracking for a single permit until your trip date passes. A la carte purchases do not include group features or smart alternate suggestions. A la carte purchases are non-refundable.

Billing and Refunds

Payments are processed through Stripe. Refund requests for subscriptions are handled according to our refund policy. We do not offer refunds for successfully secured permits or for unused subscription time if you cancel mid-period.

5. Sharing and Group Features

Our Services allow you to share permit tracking with other users and coordinate group lottery applications. By using these features:

• You authorize us to share your trip information with users you invite
• Invited members can view (and in some cases modify) shared trips
• Only the trip creator needs a paid plan; invited members participate free
• You are responsible for inviting only people you trust
• Group lottery coordination requires all members to submit their own applications on official systems; PermitSnag facilitates coordination but does not submit applications on your behalf

6. Acceptable Use

You agree not to:

• Use automated systems, bots, or scripts to access our Services (except as we explicitly provide)
• Attempt to circumvent permit system rules or use our Services to gain unfair advantage
• Resell, redistribute, or commercially exploit our Services without permission
• Interfere with or disrupt our Services or servers
• Impersonate others or provide false information
• Use our Services for any illegal purpose
• Violate any applicable laws or regulations

7. Intellectual Property

The PermitSnag name, logo, website, and all related content are owned by PermitSnag and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

Permit information, rules, and availability data originate from government agencies and are generally public domain. Our presentation, organization, and analysis of this data are proprietary.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PERMITSNAG SHALL NOT BE LIABLE FOR:

• FAILURE TO SECURE A PERMIT, REGARDLESS OF THE CAUSE
• MISSED ALERTS DUE TO DEVICE SETTINGS, NETWORK ISSUES, OR SYSTEM OUTAGES
• INACCURATE OR OUTDATED PERMIT INFORMATION
• ACTIONS TAKEN BY THIRD-PARTY BOOKING SYSTEMS
• ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• TRAVEL EXPENSES, LOST DEPOSITS, OR OTHER COSTS RELATED TO TRIP PLANNING

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

9. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our Services will be uninterrupted, error-free, or secure. We do not warrant that alerts will be delivered instantly or that availability information will be 100% accurate.

10. Indemnification

You agree to indemnify and hold harmless PermitSnag, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of our Services, violation of these Terms, or infringement of any third-party rights.

11. Account Termination

You may delete your account at any time through the app settings. We may suspend or terminate your account if you violate these Terms or engage in conduct that harms our Services or other users.

Upon termination, your right to use our Services ceases immediately. Data deletion follows our Privacy Policy.

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the app at least 30 days before they take effect. Your continued use of our Services after changes become effective constitutes acceptance of the revised Terms.

13. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our Services shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. You waive any right to participate in a class action lawsuit or class-wide arbitration.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PermitSnag regarding your use of our Services.

16. SMS Messaging Terms

By providing your phone number and opting in to SMS alerts, you agree to the following:

Consent

You expressly consent to receive recurring automated text messages from PermitSnag at the phone number you provide. Consent is not a condition of purchase. You can use PermitSnag without SMS alerts enabled.

Message Types

Messages may include permit availability alerts, lottery reminders, trip notifications, and account verification codes. Messages are sent only for the permits and trips you are actively tracking.

Message Frequency

Message frequency varies based on permit availability and your tracking preferences. You may receive up to 10 messages per week depending on your tracking activity. High-demand permits during peak season may generate more frequent alerts.

Opt-Out

You may opt out at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. You can also disable SMS alerts in your account notification settings. Opting out of SMS does not affect push notifications or email alerts.

Help

For assistance with SMS alerts, reply HELP to any message or contact us at support@permitsnag.com.

Costs

Message and data rates may apply. PermitSnag does not charge for sending SMS alerts, but your mobile carrier may apply standard messaging rates. Check with your carrier for details.

Requirements

You must be 18 years or older to use SMS services. You must be the account holder for the phone number provided or have authorization from the account holder to receive messages at that number.

Carrier Disclaimer

PermitSnag is not responsible for delayed or undelivered messages due to carrier issues, network outages, or device settings. Carriers are not liable for delayed or undelivered messages. SMS delivery is not guaranteed, and you should not rely solely on SMS alerts for time-sensitive permit opportunities.

Privacy

Your phone number will not be sold, rented, or shared with third parties for marketing purposes. See our Privacy Policy for complete details on how we handle your information.

17. Contact Us

If you have questions about these Terms:

• Email: support@permitsnag.com
• Website: permitsnag.com